These terms govern your stay at Hotel Shrimmaya, Freeganj, Ujjain, and any tour, transfer or package arranged through Shrim Tours & Travels. By making a booking you accept them.

1. Making a booking

A booking is confirmed when we send a written confirmation. We may decline a booking, or cancel it and refund in full, if the request is made in error, if the property is overbooked, or if we reasonably believe the booking was made fraudulently. Please check names, dates and contact details carefully at the time of booking — errors there can affect your ability to check in.

2. Rates and payment

Rates are quoted per room per night and are subject to availability. Unless a booking confirms otherwise, payment is due at the property on the day of check-in.

3. Check-in and check-out

Rooms are available from 12:00 IST and are vacated by 11:00 IST the following day. Early check-in and late check-out are subject to availability and are charged at the applicable rate; they cannot be guaranteed.

At check-in we may ask for a government photo ID and a card for incidental deposit. The deposit is released after room inspection at check-out.

4. Cancellations and no-shows

Where a booking was made through a third-party platform, that platform's own terms apply and take precedence over this section.

5. Children and extra occupancy

Children are welcome. The maximum number of guests permitted per room, and whether children are charged, depend on the room category and are confirmed with your booking. Additional guests beyond the confirmed number may not be accommodated.

6. Conduct in the property

We ask all guests to keep noise down between 10:00 PM and 7:00 AM, respect the neighbouring homes and businesses in Freeganj, and follow the rules of the Mahakaleshwar temple complex and the local authorities. Smoking is not permitted in rooms or indoor public areas.

7. Damage and liability

Guests are responsible for damage they cause to the property or to its contents, and may be charged the cost of repair or replacement. We are not liable for loss of personal property, except items handed to us for safekeeping. Please keep valuables secure.

8. Force majeure

We are not responsible for failure to perform caused by events beyond our reasonable control, including natural disasters, extreme weather, strikes, government action, pandemics, or disruption to transport or utilities. Where such an event affects your stay we will offer a reasonable alternative, and where that is not possible we will refund amounts paid for the affected part of your booking.

9. Medical, accessibility and dietary needs

Tell us in advance where you have specific medical, mobility or dietary needs so we can accommodate them as far as possible. We cannot guarantee uninterrupted provision of any particular service.

10. Images and reviews

Photographs of the property are indicative. Guest photographs and reviews published on this site are submitted by guests and are not a statement by us about the property.

11. Changes to these terms

We may update these terms. The version in force is the one published on this page at the time your booking is made.

12. Contact

Questions about these terms can be raised through our contact page.